Technical Writer III

About the position

Belcan is seeking a highly skilled and detail-oriented Technical Writer III to join our team in the Seattle/Georgetown area. This role will develop operator and maintenance manuals for rapidly developing drone technology. The ideal candidate will have a passion for translating complex technical concepts into clear concise content, ensuring operators and technicians can efficiently and safely perform their duties. This is a hybrid role requiring weekly on-site collaboration with cross-functional teams.

Responsibilities

• Create, manage, and update a library of technical documentation, including flight operations manuals, maintenance manuals, and internal policy manuals.
• Collaborate with engineers, product managers, operations leaders, and subject matter experts to ensure documentation accuracy and usability.
• Develop and implement content standards, workflows, and best practices for documentation processes, ensuring consistency and traceability across all materials.
• Translate technical specifications into operator-focused content, emphasizing clarity and usability for non-technical audiences.
• Review and incorporate feedback from users to improve documentation and support materials.

Requirements

• Bachelor's degree in Technical Communication, Aviation, Engineering, or a related field.
• 3+ years of technical writing experience, ideally writing FAA-regulated manuals.
• Proven expertise in creating operator-focused documentation and guides for complex machinery or equipment.
• Familiarity with industry standards for technical documentation and an ability to communicate technical concepts effectively.
• Exceptional attention to detail and strong organizational skills.
• Proficiency with MadCap Flare or HTML and CSS.
• Proficiency with Git and source control workflows.
• Ability to work on-site in Seattle on a weekly basis.

Nice-to-haves

• Experience in aviation operations or familiarity with FAA regulations and standards.
• Web development experience building or maintaining internal content libraries, especially with native AWS tools.
• Experience integrating content libraries with AI Large Language Models.
• Working knowledge of content management systems and documentation processes for large-scale enterprise projects.
• Prior experience collaborating with engineers and technical teams.