Technical Writer, NA

About the position

Vantage Data Centers is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects, and connects the technology of the world’s well-known hyperscalers, cloud providers, and large enterprises. Developing and operating across North America, EMEA, and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency, and sustainability in flexible environments that can scale as quickly as the market demands. As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electricity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations Program Management team (OPM), a subset of the larger Business Operations Team, provides centralized management and support for all business operations-related programs. The OPM delivers high-impact initiatives that support standardization, reduce risk, and bolster scalability. Operating with a continuous improvement mindset, the team focuses on building processes and supporting impactful outcomes. The OPM's scope encompasses all business operations programs across the organization, with a targeted focus on North America Operations while emphasizing global operational alignment. Key areas of focus for OPM programs include risk reduction, process improvement, operational efficiency, cost reduction, staffing methodologies, implementation strategy, and other strategic initiatives aimed at enhancing business operations.

Responsibilities

• Write and edit user manuals, technical guides, process documentation, and other deliverables.
• Ensure all documentation is clear, concise, and user-friendly.
• Develop and maintain templates and style guides for documentation.
• Collaborate with program managers, project managers, and other stakeholders to gather information and understand documentation requirements.
• Collaborate with subject matter experts to ensure the accuracy and completeness of documentation.
• Review and edit documentation to ensure it meets the program's standards for quality and consistency.
• Implement feedback from stakeholders to improve documentation.
• Continuously evaluate and improve documentation processes and tools.
• Stay updated with industry best practices and incorporate them into the documentation strategy.
• Organize and manage documentation in a centralized repository.
• Ensure all documentation is up-to-date and easily accessible to stakeholders.
• Handle additional duties as assigned by management.

Requirements

• Bachelor’s degree in Technical Writing, Communications, Information Technology, a related field or relevant technical experience.
• Minimum of 3 years of experience in technical writing, preferably in a business operations or program management environment.
• Proven experience writing and editing technical documentation.
• Excellent written and verbal communication skills.
• Proficiency in documentation tools and software.
• Strong organizational and project management skills.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and a commitment to quality.
• Advanced user of Microsoft Office products, including SharePoint and Visio.

Nice-to-haves

• Working proficiency or fluency in French.

Benefits

• Medical, dental, and vision coverage.
• Life and AD&D insurance.
• Short and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program that includes company match.
• Additional voluntary benefits.