Technical Writer, Service Docs

Amazon.com • East Palo Alto, CA

401d • $70,100 - $173,700

About The Position

The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon Glue, a scalable, serverless data integration service that makes it easy to discover, prepare, and combine data for analytics, machine learning, and application development. This role requires a technical background with experience writing technical documentation, understanding identity and access management concepts, and a respect for security best practices. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.

Requirements

• Degree or certification in a relevant technical field or equivalent experience
• A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts
• Proven experience designing and delivering developer-oriented documentation
• Experience with or understanding of cloud computing, including cloud storage technologies
• Experience with open-source libraries
• Experience with API documentation
• Experience working directly with software engineering and development teams
• Strong written and verbal communication skills
• Passion for learning new tools, programming languages, and techniques
• Passion to thrive in a fast-paced, ever-changing environment
• A proactive and open-minded attitude to resolving problems and delivering results.

Nice To Haves

• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
• Experience with XML-based publishing systems and working with XML, markdown, and HTML
• Familiarity with using and following a style guide.

Responsibilities

• Create and maintain technical content for Amazon Glue customers that is accurate, discoverable, and well-organized.
• Work with metrics and stakeholders to make improvements to Amazon Glue documentation and UX to continually improve customer experience.
• Develop scripts, sample code, and technical procedures that are easy to use.
• Produce multi-service code examples that reflect common customer journey and usage patterns.
• Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.
• Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.
• Provide thorough and insightful peer code reviews.
• Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.
• Implement efficiencies that increase team output.
• Anticipate customer needs and be the 'first customer'.
• Dive deep to become a subject-matter expert in your area of ownership.
• Impact product CX, UX design, roadmap priorities, and engineering team goals.

Benefits

• Flexible schedule to promote work-life balance
• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees