About the position
The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon Glue, a scalable, serverless data integration service that makes it easy to discover, prepare, and combine data for analytics, machine learning, and application development. This role requires a technical background with experience writing technical documentation, understanding identity and access management concepts, and a respect for security best practices. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.
Responsibilities
- Create and maintain technical content for Amazon Glue customers that is accurate, discoverable, and well-organized.
- Work with metrics and stakeholders to make improvements to Amazon Glue documentation and UX to continually improve customer experience.
- Develop scripts, sample code, and technical procedures that are easy to use.
- Produce multi-service code examples that reflect common customer journey and usage patterns.
- Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.
- Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.
- Provide thorough and insightful peer code reviews.
- Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.
- Implement efficiencies that increase team output.
- Anticipate customer needs and be the 'first customer'.
- Dive deep to become a subject-matter expert in your area of ownership.
- Impact product CX, UX design, roadmap priorities, and engineering team goals.
Requirements
- Degree or certification in a relevant technical field or equivalent experience
- A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts
- Proven experience designing and delivering developer-oriented documentation
- Experience with or understanding of cloud computing, including cloud storage technologies
- Experience with open-source libraries
- Experience with API documentation
- Experience working directly with software engineering and development teams
- Strong written and verbal communication skills
- Passion for learning new tools, programming languages, and techniques
- Passion to thrive in a fast-paced, ever-changing environment
- A proactive and open-minded attitude to resolving problems and delivering results.
Nice-to-haves
- Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
- Experience with XML-based publishing systems and working with XML, markdown, and HTML
- Familiarity with using and following a style guide.
Benefits
- Flexible schedule to promote work-life balance
- Comprehensive medical, financial, and other benefits
- Equity and sign-on payments as part of total compensation package
