Technical Writer

Nleague Services - Denver, CO

Full-time

Denver, CO

Professional, Scientific, and Technical Services

About the position

The IT Technical Writer will be responsible for creating, updating, and maintaining documentation related to applications, websites, and programs. This role involves collaborating with stakeholders to ensure that technical documents are accurate, clear, and user-friendly, while adhering to established style guidelines. The writer will also be tasked with producing high-quality documentation that meets the needs of its intended audience and contributes to the overall knowledge base of the organization.

Responsibilities

• Create, update and maintain application, website and program-related documentation, including work instructions and process flows.
• Work with relevant stakeholders and technical owners to generate or revise documents as necessary.
• Update document repositories and document naming conventions for standardization.
• Review, format and proofread technical procedure documents; provide completed documents to OIT or agency customers for final review and approval.
• Produce high-quality documentation appropriate for its intended audience.
• Document procedures, use cases, requirements and technical designs.
• Create process flows, networking and infrastructure diagrams.
• Create and edit documents and diagrams using Google or Microsoft applications, such as Word, Visio and PowerPoint.
• Work collaboratively with a team of analysts, developers, engineers and other IT security professionals.
• Work with contributors to resolve content issues or gaps.
• Create and/or organize material and complete writing assignments according to specified standards regarding order, clarity, conciseness, style and terminology.
• Work directly with business and system subject matter experts (SMEs) to ensure communication accurately reflects current policies and procedures.
• Develop documentation that translates technical source materials into user-friendly language without compromising accuracy.

Requirements

• Bachelor's degree in English, journalism, communications, technical writing, computer science or a related field, or equivalent experience with strong writing skills.
• Minimum of three years of demonstrable experience in technical writing, preferably in an IT environment.

Nice-to-haves

• Prior experience with IT systems, software development or networking.
• Understanding of the software development lifecycle (SDLC).
• Ability to work independently and as part of a team.