Technical Writer

JLL - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

1,001-5,000 employees

Real Estate

About the position

The Technical Writer position at JLL involves developing, writing, and maintaining high-quality technical documentation for complex technical products. This role requires collaboration with various teams to document new features and updates, ensuring consistency and clarity in all technical materials. The position is remote and offers an opportunity to contribute to the future of real estate through effective communication and documentation practices.

Responsibilities

• Develop, write, and maintain high-quality technical documentation, including user guides, API documentation, release notes, and FAQs.
• Collaborate with engineering, product management, and UX design teams to understand and document new features, product updates, and technical workflows.
• Manage comprehensive style guides and content templates to ensure consistency across all technical documents.
• Review and edit content produced by other team members and provide constructive feedback.
• Analyze product requirements and design specifications to develop appropriate documentation strategies.
• Conduct interviews and obtain technical inputs from subject matter experts (SMEs) to gain a deep understanding of complex technical details.
• Maintain and organize documentation repositories, ensuring all materials are current, relevant, and accessible to stakeholders.
• Stay up-to-date with the latest industry trends and best practices in technical communication to continuously improve documentation quality.

Requirements

• Bachelor's degree in English, Technical Communication, Computer Science, or a related field.
• 5+ years of experience in technical writing or content development for complex technical products.
• Strong technical aptitude and ability to understand software development, APIs, and related technologies.
• Proven experience creating end-user documentation, developer guides, and release notes for software products.
• Exceptional written and verbal communication skills, with a focus on clarity, accuracy, and conciseness.
• Proficiency in using documentation tools and platforms such as Confluence, GitHub, Markdown, or similar.
• Experience with content management systems (CMS) and version control tools like Git.
• Ability to work independently in a fast-paced, agile environment, while managing multiple tasks and deadlines.
• Detail-oriented, with strong analytical and research skills.

Nice-to-haves

• Experience with structured writing methodologies (e.g., DITA) or working in an Agile development environment.
• Background in software development, engineering, or other technical fields.
• Familiarity with UX writing principles and a user-centric approach to content creation.
• Experience creating multimedia content (e.g., video tutorials, infographics) is a plus.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays