Technical Writer

ADP - El Paso, TX

Full-time - Mid Level

El Paso, TX

Professional, Scientific, and Technical Services

About the position

ADP is hiring a Content Developer as part of the Retirement Services Knowledge Management team. This role is responsible for producing accurate and usable product content across various formats, including procedures, job aids, in-product help, and FAQs. The Content Developer will collaborate with product owners, subject matter experts, and training teams to ensure high-quality deliverables that meet the information needs of associates. The position requires the ability to work in a fast-paced environment and to simplify complex concepts for diverse audiences.

Responsibilities

• Assess and align business content to ADP's standards.
• Convert technical information into documents for non-technical and technical users.
• Partner with Subject Matter Experts to obtain information and content validation.
• Report progress of content deliverables to stakeholders and adhere to timelines.
• Collaborate with content owners to validate knowledge and foster content reuse.
• Support multiple BU partners while working on deliverables.
• Adhere to enterprise standards and style guidelines.
• Demonstrate knowledge of authoring technology and content development.
• Perform other content-related duties as assigned.

Requirements

• BA/BS in a Communications/English/Technical Writing discipline, or equivalent education and experience preferred.
• Proficiency with DITA/XML-based authoring platforms.
• Familiarity with Ixiasoft and other CCMS.
• Familiarity working with taxonomies and metadata.

Nice-to-haves

• Service orientation/customer focus
• Strong written and verbal communication skills
• Ability to collaborate with all levels of the organization
• Results-driven with a team-first mentality
• Attention to detail
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills.

Benefits

• Best-in-class benefits starting on Day 1
• Company-paid time off for volunteering
• Ongoing training, development, and mentorship opportunities
• A culture that values equity, inclusion, and belonging.