Technical Writer

Lancope • Alpharetta, GA

309d

About The Position

The Technical Writer is responsible for creating new and analyzing/revising current print, online and multimedia user documentation for a complex network monitoring and security product. This position reports to the Technical Communications Manager.

Requirements

• Minimum of 5 years hardware/software technical writing experience
• Excellent writing and editing skills (provide samples)
• Experience with topic-based authoring tools (FrameMaker, MadCap MadPak, MS Office) for online, print and multimedia user assistance development
• Documented complex systems
• Has delivered user content for a SaaS based solution
• Experience with source control (SVN) and simultaneous, multiple releases
• Intermediate screen capture tool skills
• Intermediate understanding of Agile Scrum

Responsibilities

• Collaborate with subject matter experts, primarily development engineers and customer support personnel, to gather and review information for user documentation
• Integrate product changes into up-to-date documentation
• Groom, size, plan, and integrate documentation work at the team level to support the features being built by the team
• Promote continuous improvement through ongoing quality assurance
• Build cross-functional technical user content that includes views from Learning and Development, Marketing, Field Service Engineers, Account Management, Technical and Support and Operations
• Make continuous improvements to style, layout, editorial standards, and publication methods
• Promote product adoption by developing multimedia enhancements that engage users and augment online help and other forms of available user assistance
• Apply knowledge of adult learning theory and visual learning design to development of eLearning content
• Understand the differences and similarities on delivering user content for traditional on-premise delivery and for a SaaS based solution delivery
• Analyze content usage and factor the results back into better experiences for the users
• Keep current on user assistance best practices and trends by continuing education and trade association meeting attendance

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services