Lancope - Alpharetta, GA

posted 22 days ago

- Mid Level
Alpharetta, GA
Professional, Scientific, and Technical Services

About the position

The Technical Writer is responsible for creating new and analyzing/revising current print, online and multimedia user documentation for a complex network monitoring and security product. This position reports to the Technical Communications Manager.

Responsibilities

  • Collaborate with subject matter experts, primarily development engineers and customer support personnel, to gather and review information for user documentation
  • Integrate product changes into up-to-date documentation
  • Groom, size, plan, and integrate documentation work at the team level to support the features being built by the team
  • Promote continuous improvement through ongoing quality assurance
  • Build cross-functional technical user content that includes views from Learning and Development, Marketing, Field Service Engineers, Account Management, Technical and Support and Operations
  • Make continuous improvements to style, layout, editorial standards, and publication methods
  • Promote product adoption by developing multimedia enhancements that engage users and augment online help and other forms of available user assistance
  • Apply knowledge of adult learning theory and visual learning design to development of eLearning content
  • Understand the differences and similarities on delivering user content for traditional on-premise delivery and for a SaaS based solution delivery
  • Analyze content usage and factor the results back into better experiences for the users
  • Keep current on user assistance best practices and trends by continuing education and trade association meeting attendance

Requirements

  • Minimum of 5 years hardware/software technical writing experience
  • Excellent writing and editing skills (provide samples)
  • Experience with topic-based authoring tools (FrameMaker, MadCap MadPak, MS Office) for online, print and multimedia user assistance development
  • Documented complex systems
  • Has delivered user content for a SaaS based solution
  • Experience with source control (SVN) and simultaneous, multiple releases
  • Intermediate screen capture tool skills
  • Intermediate understanding of Agile Scrum
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