Technical Writer

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Technical Writer is responsible for producing clear and concise documentation. The incumbent will establish SOPs for creation of documents and decipher complex technical concepts. This job will work closely with software architects, developers, product owners and other operational stakeholders to create and maintain comprehensive documentation that supports an end-to-end solution, covering all digital and operational assets.

Responsibilities

• Create, edit, and maintain detailed technical documentation, including operational standard operating procedures, system design documents, user manuals, and developer guides.
• Work closely with software architects, developers, and product managers to gather information, understand project requirements, and translate technical details into clear, user-friendly content.
• Collaborate with account managers, regional process managers, and business analysts to gather information, understand operational process requirements, and translate into standard operating procedures.
• Organize and structure documentation in a logical, easy-to-navigate manner, ensuring all documentation is up-to-date.
• Conduct thorough reviews of documentation to ensure accuracy, consistency, and clarity.
• Leverage deep understanding of software architecture principles to document system design, architecture patterns, and best practices.
• Develop documentation with the end-user in mind, ensuring content is accessible and effective.
• Utilize industry-standard tools and methodologies for documentation, advocating for best practices.
• Provide training and support to internal teams on the use and importance of technical documentation.

Requirements

• Bachelor of Science in Computer Science, Technical Communication or equivalent.
• 3+ years of experience in technical, cross-functional agile teams.
• Strong understanding of software architecture principles, including design patterns, system scalability, and integration strategies.
• Exceptional written and verbal communication skills with a proven ability to simplify complex technical concepts.

Nice-to-haves

• Professional certification may be required in some areas.