Technical Writer

Next-Gen-It - Laurel, MD

Full-time

Laurel, MD

About the position

The Technical Writer position involves providing comprehensive technical writing services for the development of user and technical documentation for the client. The role focuses on creating clear and logical documentation that enhances reader comprehension, ensuring adherence to grammatical and formatting standards, and managing documentation within the IT Technical Documentation Repository.

Responsibilities

• Creates documentation including standard operating procedures, quick reference guides, user guides, training manuals, brochures, after-action reports, and instructional videos.
• Determines the clearest and most logical way to present information and/or instructions for greatest reader comprehension.
• Writes and edits technical documentation accordingly.
• Proofreads prepared documents to ensure adherence to grammatical and formatting standards.
• Elicits documentation from IT departments to be stored in the IT Technical Documentation Repository.
• Formats and uploads documentation to the IT Technical Documentation Repository and Comprehensive Repository.
• Elicits media content and textual information for videos from the video requestor, formats and develops it in alignment with the requestor's needs, compliant with accessibility and quality standards, and saves it to Microsoft Stream.

Requirements

• Bachelor's degree in English, Communication, Information Technology or related field.
• Minimum of 6 years of experience in a technical writing position.
• Six (6) years of senior level experience or 10 years of relevant experience may be substituted in lieu of a bachelor's degree.
• Proficient in documentation tools and version control.
• Understanding of software and project development processes.
• Capable of clear and concise writing tailored to various audiences, with strong editing skills and familiarity with style guides.

Nice-to-haves

• AP style guide experience (Preferred)
• SOW and RFP development experience (Preferred)