Technical Writer

First Savings Bank - Henderson, NV

Full-time

Onsite - Henderson, NV

Credit Intermediation and Related Activities

About the position

The Technical Writer is responsible for translating complex technical processes into clear, concise procedures for both new hires and experienced staff. This role involves developing and maintaining internal documentation, including user manuals and instructional materials, while collaborating with various stakeholders to ensure alignment with the bank's goals and objectives.

Responsibilities

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and redesign user reference manuals, procedures, and other instructional materials consistent with new or changing business practices, regulatory, compliance, and legal changes.
• Write consistent, concise, easy-to-understand, plain language instructional and user reference materials intended for new hire and experienced audiences.
• Strategically team up with subject matter experts and leaders across the business to design, develop, implement and evaluate performance solutions.
• Research industry methodologies and best practices integrating those into professional practice.
• Use sound judgement in identifying, troubleshooting, and resolving day-to-day operational challenges.
• Facilitate and lead ongoing discussions to maintain relevancy of materials and ensure business needs and deliverables are met with timely support.
• Perform other duties as assigned.

Requirements

• Bachelor's degree from an accredited university in Journalism, English, Communications, Business Management, or equivalent related business experience.
• 5 years' experience in technical writing, software documentation, and editing required; or 5 years' experience in retail banking management or financial services required.
• Strong analytical skills with experience of process orientation.
• Working knowledge of the Chicago Manual of Style and the latest Microsoft Writing Style Guide.
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, OneNote, etc.).

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• A competitive 6% 401k match