Technical Writer

About the position

We're looking for a curious, collaborative, and proactive team player to join our team. This role is perfect for someone who thrives in a cross-functional environment, takes pride in delivering high-quality, user-focused documentation, and enjoys translating complex technical information into clear, approachable content. To be successful, the candidate must utilize our products in a laboratory environment to develop subject matter expertise and subsequently leverage this knowledge to create comprehensive documentation for customer success. You'll work closely with engineering, product, and customer success teams to support users-primarily IT system administrators and security professionals-by creating documentation that's accurate, insightful, and easy to navigate. You should have a strong understanding of enterprise technical environments, be comfortable working with modern documentation platforms.

Responsibilities

• Create, edit, and manage modular, topic-based documentation that addresses the needs of IT professionals in system administration and security roles, which may include but are not limited to user guides, white papers, knowledgebase articles and technical reference materials.
• Collaborate cross-functionally to gather insights and ensure technical accuracy.
• Actively use our products to support the technical writing process and become a deep expert on the solutions.
• Proactively identify content gaps, advocate for users, and improve documentation workflows.
• Stay nimble and adaptable in a fast-paced environment, embracing new tools and technologies.
• Help shape documentation strategy with a strong emphasis on user needs and usability.

Requirements

• 5+ years of experience in software engineering documentation.
• 5+ years of experience creating written technical content for software products.
• Demonstrated ability to rapidly acquire knowledge of new products and develop expertise in their application.
• Strong technical expertise in documenting software and solutions content.
• Proven ability to communicate technical information correctly and concisely.
• Demonstrated commitment to user-focused documentation.
• Comfortable working with changing priorities and taking a hands-on approach to learning.
• Enthusiasm about working on-site in our Kirkland office.

Nice-to-haves

• Topic-based writing experience with DITA, XML, CCMS.
• Familiarity or experience with Markdown, Adobe Acrobat, Zendesk, and Paligo.
• Experience with endpoint management tools.

Benefits

• The annual base salary range for this position is between $90,000 - $110,000.