Technical Writer

Amerigas - Kng Of Prussa, PA

Full-time - Entry Level

Kng Of Prussa, PA

5,001-10,000 employees

Gasoline Stations and Fuel Dealers

About the position

The Technical Writer at AmeriGas will collaborate with subject matter experts and key stakeholders to create user documentation, including how-to guides, manuals, and instructions. The role involves translating complex technical information into clear and understandable content, ensuring that documentation meets high-quality standards and is suitable for its intended audience.

Responsibilities

• Work with internal teams to obtain an in-depth understanding of the system, process or procedure in order to document steps
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Organize material and complete writing assignments according to set standards regarding order, grammar, clarity, conciseness, style, and terminology
• Create and maintain the information architecture
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create user documentation for a variety of material, including how-to guides and instruction manuals
• Ensure technical verbiage is easy to understand by the layperson
• Write clear and concise policies and procedures
• Assist in the maintenance and management of documentation repository software, including version control

Requirements

• Bachelor's degree or equivalent combination of education and professional work experience
• 2+ years of related experience
• Proven working experience in technical writing of software documentation
• Demonstrated ability to create documentation with appropriate grammar and spelling
• Efficient in reviewing and editing technical documents
• Intermediate to advanced knowledge of Microsoft Office products
• Basic project management/organizational skills
• Ability to work under tight timeframes

Nice-to-haves

• SAP ERP 2005 (ECC 6.0) Order to Cash process knowledge
• Oil and Gas industry knowledge
• Experience with Information Mapping methodology and templates
• Experience with ANCILE Uperform software

Benefits

• Equal Opportunity Employer
• Drug Free Workplace