Technical Writer

Levi, Ray & Shoup - Kansas City, KS

Full-time - Entry Level

Kansas City, KS

Professional, Scientific, and Technical Services

About the position

The Technical Writer will work closely with the Service Transition team to ensure the effective deployment of IT services, enhancing customer adoption and technical support capabilities. This role involves documenting processes, contributing to transition strategies, and collaborating with various business units to facilitate smooth change management and deployment of new services.

Responsibilities

• Support the maintenance of the Support Services knowledge base and perform quality reviews for the associate facing knowledge base.
• Assist with maintaining team communications and training documents for End User Services.
• Create documentation related to training requests and champion new products and service offerings associated with IT.
• Work regularly with the Service Transition Manager to prepare new services and applications for deployment to the business and Support Services operations.
• Assist with content development and provide training/knowledge articles for business units, internal IT, and external users.
• Identify and execute opportunities to improve processes within the transition function as part of continuous service improvement activities and report to the Service Transition Manager.
• Communicate and collaborate effectively with all relevant parties to execute a successful transition.

Requirements

• Bachelor's Degree in Business, Computer Science, Project Management, or a technical field preferred.
• 1-3 years of process development, technical testing and deployment, technical project participation, service/help desk experience, and demonstrated knowledge of quality testing best practices and defect management.
• 3+ years of strong focus on quality, analytical, problem-solving, and decision-making skills, as well as public speaking experience.
• Professional certifications in relevant disciplines preferred (e.g., ITIL, Project Management, KCS Principles, KCS Fundamentals).

Nice-to-haves

• Experience with IT and change management operating models.
• Proficiency in MS Office.