DocuSign - San Francisco, CA
posted 3 months ago
As a Technical Writer at DocuSign, you will play a crucial role in creating clear, user-friendly documentation and content that helps customers understand and effectively use our products. Your primary focus will be on developing content for our products, product integrations, and applications, ensuring that it meets the needs of both internal and external users. This position requires a keen attention to detail and the ability to simplify complex information into easily digestible formats. You will collaborate closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances the overall user experience. In this individual contributor role, you will be responsible for designing, creating, and publishing content that is not only clear and accurate but also easy to understand. You will develop and maintain technical and feature documentation tailored for a diverse audience, including commercial end-users and enterprise administrators. Timely delivery of content that aligns with product releases and adheres to quality standards will be a key aspect of your responsibilities. You will gather information from internal teams, incorporate feedback into documentation, and utilize data to make informed content decisions that improve the quality of the documentation. Additionally, you will contribute to the establishment of content standards and guidelines, ensuring consistency and clarity across all documentation. Leading individual projects effectively, you will meet deadlines while balancing multiple tasks. Regular review and revision of existing content will be necessary to ensure it meets current standards and user needs, ultimately enhancing the user experience with DocuSign's products.