Technical Writer

About the position

At Crestron Electronics, Inc we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world! Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security. The Technical Writer shall be responsible for the design, creation, publication, and delivery of technical documentation for Crestron's commercial and residential products. The Technical Writer shall be responsible for the display of supplemental graphics and the overall production of the document. The Technical Writer must be familiar with a variety of the field's concepts, practices, and procedures. The Technical Writer shall rely on extensive experience and judgment to plan and accomplish goals and perform a variety of related tasks. A wide degree of creativity and latitude is expected. The Technical Writer shall work under the leadership of the Technical Documentation Manager, and in cooperation with other team members to manage documentation tasks, resources, and procedures that are part of daily operations and/or standard operating procedures.

Responsibilities

• Research, write and, edit technical documents such as user manuals, installation guides, specifications, quick starts, product web pages, and tutorials for Crestron products and services.
• Assimilate and convey technical material clearly and concisely.
• Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Coordinate the display of related graphics and/or utilize supplemental images, drawings, sketches, diagrams, and charts to illustrate the material.
• Maintain updates to existing documentation, as well as project schedules and target dates. Communicate updates regularly to the lead writer, manager, and/or director as requested.
• Increase knowledge of Crestron products and services, including new company initiatives and related new products.
• Adopt new techniques for developing and publishing quality product documentation deliverables.
• Coordinate as needed with various interdepartmental teams, including Engineering, Product Development, Production, Marketing, and Quality.
• Work under minimal supervision with a degree of creativity and latitude for independent judgment.
• Complete full project deliverables for several projects, concurrently.

Requirements

• Excellent written and verbal communication skills with an ability to understand and communicate complex technical concepts clearly and logically.
• Strong research skills including gathering and analyzing data from multiple sources.
• Proficient in desktop publishing and common authoring tools such as Adobe Acrobat and MS Office applications, as well as Adobe InDesign, Adobe Illustrator, etc.
• Excellent interpersonal communication skills with an ability to collaborate within a team environment and with cross-functional peers to support Crestron initiatives.
• Organized and detail-oriented with the ability to meet deadlines in a fast-paced environment.
• Experience using advanced authoring tools such as MadCap Flare or Author-it, as well as a practical knowledge of CSS, version (or source) control, and SEO (Search Engine Optimization) required.
• Working knowledge of computer networking and security desired.
• Familiarity with 3D-modeling software.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• 401K with company match
• Paid Time Off
• Holidays
• On-site Amenities at NJ Headquarters & TX Facilities
• Crestron Market Cafes
• Fitness Centers