Technical Writer

$72,800 - $89,440/Yr

Protingent - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

Administrative and Support Services

About the position

The Technical Writer position at Protingent Staffing involves creating and maintaining technical documentation for a client in the communications equipment industry. The role requires gathering technical information, ensuring content accuracy, and collaborating with various teams to align documentation with training materials. This is a contract position based in Sunnyvale, CA, focusing on producing high-quality guides and specifications.

Responsibilities

• Gather technical information from experts and simplify complex details.
• Develop and maintain guides, specifications, best practices, support content, and more.
• Ensure technical accuracy and usability of content through research and labs.
• Establish and maintain templates, style guides, and standards.
• Review and edit content for grammar, style, and formatting.
• Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
• Manage multiple projects and collaborate effectively with the team.
• Create structured content and manage version control within a DITA ecosystem.
• Troubleshoot and resolve DITA-related technical issues.
• Train colleagues on DITA best practices and tools.
• Collaborate with Learning & Development to align documentation with training.

Requirements

• Bachelor's degree or equivalent in writing, content creation, or communication.
• 1+ years of technical writing experience.
• Exceptional writing, editing, and verbal communication skills.
• Experience with document formatting tools like WYSIWYG, HTML, and DITA.
• Proficiency with DITA environments and XML authoring tools.
• Strong project management and time management skills.
• Ability to work independently and as part of a team.

Nice-to-haves

• Experience with Confluence/Jira, Google Suite, and Smartsheet.
• Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
• Background in networking/data storage.
• Experience with Knowledge-Centered Services (KCS).

Benefits

• Competitive salaries
• Insurance plan options (HDHP plan or POS plan)
• Education/certification reimbursement
• Pre-tax commuter benefits
• Paid Time Off (PTO)
• Administered 401k plan