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Technical Writer
Digitech Systems - Greenwood Village, CO
posted about 2 months ago
About the position
Digitech Systems, LLC is seeking a full-time Technical Writer/Documentation Specialist to join our development team. The role involves creating and maintaining software and service product manuals, online help, and other documentation for both technical and non-technical users. Technical Writers at Digitech play a crucial role in the software development lifecycle, providing essential feedback and ensuring high-quality documentation that supports our products.
Responsibilities
- Designing, gathering content, authoring, and maintaining documents, online help, technical white papers, release notes, and other documentation media for commercial software products and online services.
- Collaborating with software developers, quality assurance analysts, and other stakeholders to understand product technologies, features, and limitations.
- Writing, editing, and creating layout standards for product manuals, online help, release notes, and other documentation media.
- Developing processes, templates, and other structures for maintaining reusable documentation and help materials.
- Coordinating documentation reviews with developers to ensure accuracy of documentation and help materials.
- Researching new technologies and techniques to ensure that company projects use state-of-the-art documentation methodologies and tools.
- Participating in all phases of the software development lifecycle including project planning and reporting any software defects.
- Evaluating current content and developing innovative approaches and suggestions for improvement.
- Participating in the development team scrum process, specifically active contribution in team meetings and gathering/clarifying software specifications and implementations to ensure timely and accurate completion of product documentation for each sprint.
- Completing special projects as needed.
Requirements
- A degree in technical writing or four years' experience documenting desktop and web software applications.
- Outstanding written and verbal communication skills with excellent grammar.
- Detail-oriented and able to work with limited supervision.
- Proficient with MadCap Flare help-authoring software, Microsoft Office (Word, Excel, Outlook, PowerPoint), and all Microsoft operating systems.
- Experience with source code control tools (e.g., Visual SourceSafe or Surround SCM) and defect tracking systems (Helix or equivalent).
Nice-to-haves
- Experience creating multi-media tutorials.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Life insurance
