Technical Writer

About the position

We are seeking a skilled Technical Writer or Information Developer with 2 to 4 years of experience in a product organization. The ideal candidate will have a Bachelor's or Master's degree in English, Communications, Engineering, or a related field. This role requires proficiency with documentation tools such as MadCap Flare, Adobe Acrobat, MS Office, and AI-based documentation tools. Familiarity with JIRA and an Agile development environment is essential. The candidate should be able to learn new products independently and demonstrate the ability to leverage artificial intelligence for high-quality documentation and training content creation.

Responsibilities

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Utilize AI tools to enhance the quality, accuracy, and efficiency of documentation.
• Understand and translate the conceptual details of a product and its related technologies into effective end-user documentation.
• Take complete ownership and responsibility for product documentation with minimal supervision.
• Focus on end-users by presenting information in the most organized, clear, and concise manner possible.
• Collaborate with Development and QA teams to gain an in-depth understanding of the product and documentation requirements.
• Analyze source documents such as Software Requirements, Product Specifications, Technical Specifications, and Change Requests.
• Write comprehensive Release Notes, Installation Guides, User Guides, and training content.
• Craft API documentation for API users, including API references and developer guides.
• Exhibit attention to detail and consistency in formatting and language, with a strong emphasis on grammar, usage, and punctuation.
• Demonstrate excellent written and oral communication skills, structure content effectively, understand technology trends, and conduct independent research.
• Have a solid understanding of Information Mapping, Agile development, SDLC, and DDLC methodologies.
• Possess in-depth knowledge of MadCap Flare, Confluence, MS Word, and AI-based documentation tools.

Requirements

• 2 to 4 years of experience as a Technical Writer or Information Developer in a product organization.
• Bachelor's or Master's degree in English, Communications, Engineering, or a related field.
• Proficiency with tools such as MadCap Flare, Adobe Acrobat, MS Office, and AI-based documentation tools.
• Familiarity with the JIRA project management tool and an Agile development environment.
• Ability to learn new products independently with minimal guidance.
• Demonstrated ability to leverage artificial intelligence for high-quality documentation and training content creation.