Technical Writer

About the position

Ping Identity is seeking a Technical Writer II to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content for various audiences within a Docs-as-Code environment.

Responsibilities

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
• Deliver documentation for cloud-based services and on-premise software aimed at different audiences, including end users, admins, developers, integrators, and DevOps
• Investigate, research, and learn our products and the standards they depend on
• Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using Git
• Follow the software development life cycle process closely to anticipate and ascertain documentation needs

Requirements

• At least two years spent technical writing
• Experience with markdown languages, version control tools, and integrated development environments (IDEs)
• Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
• Ability to learn unfinished, new, complex software fast with little help
• Prior experience or exposure to software development, including familiarity with Agile development methodologies
• Experience with Jira and Confluence or similar project management platforms
• Demonstrated ability to collaborate effectively face to face and remotely

Nice-to-haves

• Working in a Docs-as-Code environment
• Scripting/programming, such as Java, Bash, Python, or JavaScript
• Building, installing, configuring, and debugging client and server software
• Documenting identity and access management applications for power users
• Adapting and demonstrating a willingness to learn new technologies and tools

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)