Epicor Software Corporation is seeking a dynamic, detail-oriented self-starter to fill the position of Technical Writer for their Grow BI product. As a Technical Writer, you will be crucial in bridging the gap between technology and business by authoring instructional and educational documentation for internal and external audiences. The ideal candidate must exhibit thoroughness, organizational skills, and conciseness. You'll collaborate cross-functionally with Product Management and Product Development teams while demonstrating independent excellence. In this role, you will document product functionality, troubleshooting, and best practices through research, cross-functional teamwork, and hands-on product testing. You will determine and use appropriate methods and tools to best educate internal and external customers. Working closely with Product Management and Product Development, you will gather content requirements and review/approve documentation. You will also identify required content updates based on product enhancements and ensure all deliverables are on time throughout the software development life cycle. Your responsibilities will include creating help content that is accurate, thorough, high quality, and easy to understand. You will utilize images and graphical elements to supplement documentation and review, edit, and maintain content to ensure accuracy, usability, and ease of consumption. This position is essential for ensuring that our customers have the best possible experience with our products, and your contributions will directly impact their success.