Technical Writer

$50,000 - $60,000/Yr

Virtusense Technologies - Peoria, IL

Full-time - Mid Level

Peoria, IL

Merchant Wholesalers, Durable Goods

About the position

The Technical Writer at VirtuSense Technologies will be responsible for creating and managing high-quality documentation that supports the company's product offerings. This role involves developing various types of documentation, including installation guides, client-facing materials, and standard operating procedures (SOPs). The ideal candidate will have a passion for clarity and the ability to simplify complex concepts for both internal stakeholders and end-users.

Responsibilities

• Create and manage technical documentation, including installation guides, SOPs, user manuals, and release notes.
• Establish and maintain a content library for organized and easily accessible documents.
• Develop and maintain internal process documentation, including system architecture diagrams.
• Write and refine client-facing guides, FAQs, and onboarding documents.
• Develop and update SOPs for compliance and operational efficiency.
• Collaborate with product, engineering, and support teams to gather and verify information.
• Ensure all documents adhere to established style guides and company standards.
• Create onboarding materials and help center content to assist clients.
• Create or collaborate on diagrams and visuals to support technical content.
• Use CMS and publishing tools to manage and distribute documentation effectively.

Requirements

• Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience as a Technical Writer, preferably in a technology or software environment.
• Strong writing and editing skills with a keen eye for detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable.
• Experience creating different types of content, including technical manuals, user guides, process documentation, and help files.
• Familiarity with content management systems, publishing tools, and documentation platforms.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Familiarity with Agile/Scrum methodologies is a plus.