Technical Writer

$72,800 - $90,813/Yr

Talentburst - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

Administrative and Support Services

About the position

The Technical Writer position at TalentBurst, Inc. involves developing comprehensive documentation for Pure's products and services. This role is part of the PEAK team within the Customer Experience organization and focuses on simplifying complex technical information into accessible content while maintaining high content standards. The position requires collaboration with experts and managing multiple projects to ensure a seamless user experience.

Responsibilities

• Gather technical information and simplify complex details into accessible content.
• Create and maintain guides, specifications, best practices, and support documentation.
• Ensure content accuracy and usability by conducting research and lab testing.
• Develop and uphold templates, style guides, and content standards.
• Edit content for grammar, style, and formatting consistency.
• Utilize WYSIWYG editors, XML Authoring (DITA), and ServiceNow to manage content.
• Oversee multiple projects, managing deadlines, and collaborating effectively with the team.
• Create structured content and maintain version control within a DITA environment.
• Troubleshoot and resolve technical issues within DITA.
• Provide training on DITA best practices and tools.
• Partner with Learning & Development to align documentation with training initiatives.

Requirements

• Bachelor's degree or equivalent experience in writing, content creation, or communication.
• 1+ years of technical writing experience.
• Strong writing, editing, and verbal communication skills.
• Proficiency with document formatting tools such as WYSIWYG, HTML, and DITA.
• Experience in DITA environments and XML authoring tools.
• Strong organizational, project, and time management skills.
• Ability to work independently and collaboratively within a team.

Nice-to-haves

• Familiarity with Confluence/Jira, Google Suite, and Smartsheet.
• Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
• Knowledge of networking/data storage.
• Background in Knowledge-Centered Services (KCS).