Technical Writer

ManpowerGroup - Albany, NY

Part-time - Mid Level

Albany, NY

Administrative and Support Services

About the position

The Technical Writer position at ManpowerGroup is a remote role focused on creating, editing, and managing content for the Knowledge Base, ensuring that operational processes and procedures are documented effectively for staff use. The role involves collaborating with stakeholders, facilitating meetings, and supporting the migration of content to Confluence Cloud. The ideal candidate will possess strong technical writing and editing skills, with a keen attention to detail and the ability to simplify complex information for diverse audiences.

Responsibilities

• Review written content by team members and provide coaching to enhance writing skills.
• Partner with internal Subject Matter Experts (SMEs) to document Standard Operating Procedures (SOPs) and critical processes.
• Support the administration of content management in the Knowledge Base.
• Update existing Knowledge Base content using technical writing and editing skills.
• Coordinate and facilitate SOP/process documentation meetings with SMEs.
• Convert/migrate SOPs/processes to the Knowledge Base.
• Evaluate existing content in the Knowledge Base to identify areas for improvement.
• Provide substantive feedback on written content produced by the team.
• Manage Knowledge Base Contract Management and Data Solutions content updates.
• Manage other projects/tasks with technical writing and editing components as needed.

Requirements

• 6 years of experience in technical editing and writing, focusing on documenting operational processes and procedures.
• Experience with Confluence preferred.
• Mastery of technical writing and editing skills.
• Strong written and verbal communication skills in English.
• Ability to simplify complex content for others.
• Demonstrated problem-solving ability and resourcefulness.
• Ability to learn quickly and apply knowledge in diverse situations.
• Experience coaching training specialists or interns in effective documentation writing.
• Skilled in managing multiple activities simultaneously and delivering on commitments.

Nice-to-haves

• Bachelor's degree in communication, English, or journalism; a Bachelor's in IT with a focus on Technical Writing is also considered.

Benefits

• Pay rate of $40.00 per hour with Experis benefits.
• Client provides a laptop and appropriate software.
• Remote work opportunity with a flexible schedule.