Technical Writer

Refulgent Technologies - Columbia, SC

Full-time - Entry Level

Columbia, SC

Professional, Scientific, and Technical Services

About the position

The Technical Writer position at ONSUTE involves providing essential support to management in responding to both internal and external auditors, as well as various state and federal agencies. This role requires the individual to update documentation effectively, ensuring compliance with necessary regulations. The Technical Writer will attend and facilitate meetings to gather status updates and critical information needed for document revisions. A significant part of the job includes reviewing and maintaining plans, policies, and procedures to align with business needs, as well as assisting management in obtaining responses required for compliance purposes. In addition, the Technical Writer will be responsible for creating and updating documents specifically for the Centers for Medicare and Medicaid Services (CMS). This includes coordinating Medicaid Systems administrative policies and documentation for CMS submissions. The role also involves collaboration with Medicaid Systems leadership to create or update deliverables and artifacts necessary for CMS certifications. The Technical Writer may also be assigned other duties as needed, contributing to the overall efficiency and effectiveness of the documentation process within the organization.

Responsibilities

• Provide support management in responding effectively to internal and external auditors and other state and federal agencies via documentation updates.
• Attend and facilitate various meetings to get status updates, details, and information needed for document updates.
• Review and maintain plans, policies, and procedures to best meet the business needs.
• Assist management in getting the responses needed for compliance requirements.
• Assist in creating and updating documents for the Centers of Medicare and Medicaid (CMS).
• Coordinate Medicaid Systems administrative policies and documentation for CMS submissions.
• Work with Medicaid Systems leadership to create and/or update deliverables and artifacts for CMS certifications.
• Perform other duties as assigned.

Requirements

• 2+ years of technical writing experience in positions requiring the development of structured written materials and visual aids.
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio) including working with templates and style guidelines for branding consistency.
• Ability to interact with internal and external vendors, project team members, management, and agency departments, building relationships and using facilitation skills with both technical and non-technical personnel.
• Experience with CMS certifications and MARS-E 2.2 requirements.
• Experience working with SharePoint and other typical project management tools, including Visio, PowerPoint, MS Project, Word, Access, and Excel.
• Ability to create and document key project management documents and artifacts.
• Superb communications skills (written and oral).
• Effective listener.
• Willingness and ability to effectively engage with people and organizations; ability to get people with competing, diverse interests to work together.
• Experience in Medicaid or other healthcare claims system(s) IT projects preferred, but not mandatory.
• Ability to manage multiple high profile, high priority projects simultaneously.

Nice-to-haves

• Experience in Medicaid or other healthcare claims system(s) IT projects preferred, but not mandatory.