Technical Writer

$91,520 - $91,520/Yr

Vertisystem - Santa Clara, CA

Full-time

Santa Clara, CA

Professional, Scientific, and Technical Services

About the position

The Technical Writer will collaborate with experts to create and maintain comprehensive documentation, including articles and guides, for products and services within the Customer Experience organization. This role is essential for ensuring technical accuracy and usability of content, and it involves working closely with the Performance, Education, and Knowledge (PEAK) team.

Responsibilities

• Gather technical information from experts and simplify complex details.
• Develop and maintain guides, specifications, best practices, support content, and more.
• Ensure technical accuracy and usability of content through research and labs.
• Establish and maintain templates, style guides, and standards.
• Review and edit content for grammar, style, and formatting.
• Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
• Manage multiple projects and collaborate effectively with the team.
• Create structured content and manage version control within a DITA ecosystem.
• Troubleshoot and resolve DITA-related technical issues.
• Train colleagues on DITA best practices and tools.
• Collaborate with Learning & Development to align documentation with training.

Requirements

• Bachelor's degree or equivalent in writing, content creation, or communication.
• 1+ years of technical writing experience.
• Exceptional writing, editing, and verbal communication skills.
• Experience with document formatting tools like WYSIWYG, HTML, and DITA.
• Proficiency with DITA environments and XML authoring tools.

Nice-to-haves

• Experience with Confluence/Jira, Google Suite, and Smartsheet.
• Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
• Background in networking/data storage.
• Experience with Knowledge-Centered Services (KCS).