Technician 2 - IT Site Services - 25811

$37,398 - $37,398/Yr

Maximus - Harrisburg, PA

Full-time - Entry Level

Onsite - Harrisburg, PA

Professional, Scientific, and Technical Services

About the position

Maximus is seeking a Technician 2 - IT Site Services to provide on-site technical support at the Harrisburg, PA office. This role involves hands-on assistance with network equipment, troubleshooting, and maintaining IT assets, ensuring compliance with established service level agreements (SLAs). The technician will serve as a liaison between IT and program staff, supporting various software applications and hardware configurations.

Responsibilities

• Provide hands-on/on-site support for network equipment and cabling.
• Deliver Tier 2 Level support for issues requiring on-site inspection.
• Identify and resolve technical issues for local and remote staff.
• Become a subject matter expert for software applications and endpoint configurations.
• Conduct routine equipment servicing in the field.
• Perform installation, repair, management, and maintenance activities on-site.
• Manage and maintain onsite IT equipment, including inventory and deployment.
• Track IT assets and maintain updated information in the ITAM database.
• Document and monitor problems to ensure timely resolution within SLAs.
• Provide OS support for Windows, Mac, and Linux, including diagnostics.
• Provide written updates for problem resolution in ticketing systems.
• Escort vendors in data rooms and ensure compliance with safety protocols.
• Assist in maintaining and updating software applications and desktop configurations.
• Participate in support activities for transitioning newly trained staff into production.
• Collaborate with IT departments and vendors to resolve technical issues.
• Perform technology upgrades and refreshes.
• Assist customers via IT Ticketing system in person, over the phone, and remotely.
• Maintain Active Directory Users and Computers.
• Administer user accounts and permissions for various applications.
• Serve as a technical liaison between program staff and IT.
• Assist with Service Desk surge support.
• Perform other duties as assigned by management.

Requirements

• Associate degree or equivalent combination of education, technical training, or work experience.
• Minimum of 2 years of related IT experience.
• Ability to communicate effectively in a polite and friendly manner, both written and verbal.
• Strong organizational skills and ability to multi-task.

Nice-to-haves

• Ability to communicate with all levels of the organization.
• Ability to write clear and concise email communications.

Benefits

• Health insurance coverage
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off