Technician Broadband I - Glo Fiber

Shenandoah Telecommunications - Williamsburg, VA

Full-time - Entry Level

Williamsburg, VA

Telecommunications

About the position

The Technician Broadband I position at Glo Fiber involves installing and repairing broadband services, including internet, video, and phone services for residential and business customers. This role is essential for ensuring high-quality service delivery and customer satisfaction, with a focus on hands-on training and skill development in a supportive environment.

Responsibilities

• Installs and repairs video, internet and phone services for residential and business customers.
• Installs and repairs all required wiring/cabling and hardware required to support all services, including fiber, coax, and Ethernet cabling.
• Programs and configures digital set-top boxes, video appliances, and home WiFi services, assisting customers with their home equipment and electronics.
• Operates and maintains all field tools, including climbing devices, ladders, hand and power tools, test equipment, laptops/tablets, and network meters.
• Observes all company safety procedures at all times.
• Supports on-call rotation and may require periodic weekend work.

Requirements

• Must have a valid driver's license.
• Experience with installing and servicing home or business video, internet, and phone services is preferred, but training is provided for those without experience.
• Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.
• Must be able to communicate tactfully and effectively both face-to-face and remotely over the phone with customers and company personnel.

Nice-to-haves

• Experience in the telecommunications industry is a plus.

Benefits

• Opportunities for career growth and advancement within the company.
• Comprehensive training programs for skill development.
• Supportive work environment with experienced industry experts.