Technician, Data Center Operations

Intercontinental Exchange - Chicago, IL

Full-time

Chicago, IL

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Data Center Technician is responsible for ensuring that all activities in the Data Center and Access Centers adhere to established procedures and industry best practices. This role involves executing various tasks, managing security, and maintaining inventory, while also supporting Data Center Engineers and managing vendor interactions.

Responsibilities

• First line escalation point for serious incidents or technical issues.
• Execution of MACs in the Data Center, MPOEs, MMRs, and access centers for internal and external customers.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased, etc.).
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Carry out QA in Data Center Halls and access centers.
• Record details of all hardware deliveries received from S&R.
• Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately.

Requirements

• Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards.
• Certified Data Center Technician (CDCT).
• HP Accredited Platform Specialist.
• Systimax Copper Installation ND5541.
• Systimax Installation & Maintenance ND3341.
• Corning NPI Membership.
• ITIL V3 Foundation Certificate.
• BICSI Practices and Procedures.
• 1 to 3 years' experience of working in Data Center environments.
• Basic network knowledge and experience of Arista, Ciena, Juniper, and Dell hardware.
• Understanding of IP networks.
• Experience of working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes.
• Minimum 1 year experience using Microsoft Office and CRM databases.
• Ability to prioritize effectively.
• Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management.
• Ability to manage 3rd party contract staff/companies working within the DC.
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team.
• Effective written and verbal communication at all levels.
• Proven ability to work independently with minimal supervision.