Technician - Data Center

$55,411 - $69,285/Yr

WESCO - Briarcliff Manor, NY

Full-time - Mid Level

Briarcliff Manor, NY

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

As a Technician in the Data Center at Wesco, you will be responsible for performing various tasks related to the setup, maintenance, and troubleshooting of data center equipment, including servers and network devices. This role involves ensuring operational efficiency, managing logistical processes, and collaborating with vendor support organizations to resolve hardware issues. You will also oversee inventory management and documentation updates while adhering to safety regulations in a warehouse environment.

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues.
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems.
• Use collected diagnostic information to engage vendor support organizations by opening support cases and following up on hardware fixes.
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process.
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs and network switches.
• Provide hardware support for installations, moves, additions, and changes.
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices.
• Conduct regular physical and visual inspections of equipment and data center facilities.
• Manage inventory records and perform regular cycle counts to ensure asset accuracy.
• Update documentation for structured cabling and materials during new installations.
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability.
• Understand and follow incident and change management processes.
• Submit regular reports on move, change, support requests, and other activities.

Requirements

• High School Degree or Equivalent required; Bachelor's Degree in IT Business or related field preferred.
• CDL Class A required; CCNA and CCNP preferred.
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices.
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors.
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks.
• Good understanding of data cabling and patching.
• Strong organizational and communication skills with the ability to manage multiple competing priorities.
• Ability to respond promptly to issues, provide updates, and escalate when necessary.
• Fluent in English.
• Valid driver's license.

Nice-to-haves

• Basic computer skills preferred.
• Field Service or Data Center Technician experience preferred.

Benefits

• Comprehensive benefits plan including health insurance, dental insurance, and vision insurance.
• 401k retirement savings plan with matching contributions.
• Paid time off and paid holidays.
• Professional development opportunities and training programs.
• Employee discounts and wellness programs.