Technician - Data Center

Anixter - Briarcliff Manor, NY

Full-time

Briarcliff Manor, NY

Merchant Wholesalers, Durable Goods

About the position

As a Technician - Data Center, you will be responsible for performing various tasks in a data center environment, including the setup, maintenance, and troubleshooting of servers and network devices. This role involves ensuring operational functions, conducting inspections, managing inventory, and collaborating with vendor support for hardware issues.

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues.
• Collect and analyze ipmi-sel data and vendor-specific platform management logs.
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems.
• Engage vendor support organizations by opening support cases and following up on hardware fixes and investigations as requested.
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process.
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units.
• Provide hardware support for installations, moves, additions, and changes.
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices.
• Conduct regular physical and visual inspections of equipment and data center facilities.
• Manage inventory records and perform regular cycle counts to ensure asset accuracy.
• Update documentation for structured cabling and materials during new installations.
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability.
• Understand and follow incident and change management processes.
• Submit regular reports on move, change, support requests, and other activities.

Requirements

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred.
• CDL Class A required; CCNA and CCNP preferred.
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices.
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors.
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks.
• Good understanding of data cabling and patching.
• Strong organizational and communication skills with the ability to manage multiple competing priorities.
• Ability to respond promptly to issues, provide updates, and escalate when necessary.
• Fluent in English.
• Valid driver's license.

Nice-to-haves

• Basic computer skills preferred.
• Field Service or Data Center Technician experience preferred.