Technician, Fiber Installation

C Spire - Foley, AL

Full-time - Entry Level

Foley, AL

Telecommunications

About the position

The Technician, Fiber Installation role involves working closely with residential customers to install, test, and troubleshoot fiber optic services. This position is essential for ensuring high-quality customer experiences and may be filled at different levels (I, II, or III) based on the candidate's experience. The role requires a commitment to safety, customer service, and continuous improvement in a dynamic work environment.

Responsibilities

• Install fiber drops from the curb to the home.
• Locate, mark, and place fiber in the ground.
• Be responsible for company assets such as tools and software.
• Locate and alleviate trouble with damaged equipment or cabling.
• Adjust, repair, or replace inoperative equipment and test for operation.
• Conduct customer premise surveys and make recommendations on equipment placement.
• Provide prompt, courteous, and excellent customer service.
• Report defective material or equipment and inaccuracies in job information.
• Clean up debris from installation and return customer premises to like or better conditions.
• Coordinate and oversee day-to-day activities and priorities of teams (Level II and III).
• Complete service orders without assistance (Level II).
• Conduct customer premise surveys and manage schedule impact (Level III).
• Assist in the training of contractors and complete QC process of contractors (Level III).

Requirements

• High school diploma or recognized equivalent required.
• IPTV, cable, fiber, or general construction experience required.
• Basic knowledge of fiber, CAT5, and CAT6 color code required.
• Ability to use and operate a drop plow, OTDR, Light Meter, Light Source, and Multi-Meter required.
• Strong interpersonal skills and acceptable driving record required.
• Strong oral and written communication skills required.
• At least one year of telecom construction experience required for Level II.
• At least three years of general telecom service delivery or related service required for Level II.
• Proven ability to splice efficiently in Tyco Splice Enclosures and pedestals required for Level II.
• At least one year of fiber optic service delivery experience required for Level III.
• At least three years of telecom construction experience required for Level III.

Nice-to-haves

• Experience in the telecommunications industry is preferred for Level I.
• A two-year Associates degree preferred for Level II and III.
• At least one year of fiber optic service delivery experience strongly preferred for Level II.
• Previous leadership experience preferred for Level III.

Benefits

• Full-time position with opportunities for advancement.
• On-call availability for emergencies and customer service.