Technician II- Data Center Services

$45,760 - $54,080/Yr

Integrated Electrical Systems Communications - Lone Tree, CO

Full-time - Entry Level

Lone Tree, CO

5,001-10,000 employees

Specialty Trade Contractors

About the position

The Data Center Technician II will support both the physical and virtual infrastructure of the organization, ensuring adherence to data center best practices and industry standards. This role involves managing hardware installations, performing maintenance tasks, and providing technical support to ensure optimal data center operations.

Responsibilities

• Support and complete all scheduled data center MACs (Moves/Adds/Changes).
• Perform hardware installation MACs, including device labeling, power connectivity, and network cable connectivity.
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting, and break-fix.
• Manage asset management, auditing, and daily work log/ticket tracking.
• Provide smart-hands assistance for multiple customers at various sites within specified SLA response times.
• Maintain a safe and secure operating environment within the data center and report any violations to the supervisor.
• Document and maintain detailed records of operations and procedures.
• Ensure compliance with site security protocols, badging requirements, and data protection procedures.
• Log, secure, and document all media storage devices to ensure compliance with retention practices.
• Coordinate equipment/material receiving, shipping, and RMA processing support as required.
• Provide vendor and security escorts as needed.
• Perform general cleaning on raised floor, cabinet/rack exterior surfaces, and work benches regularly.
• Support standard and emergency operating procedures for the data center.
• Report on Data Center service availability, performance, and capacity utilization as required.
• Conduct daily error log reporting and physical DC inspections for general health, power, cooling, and hazards.

Requirements

• 3+ years of experience working in data centers, operations, or a related technical field.
• General knowledge of server/network equipment and software support configurations.
• Intermediate understanding of AC/DC power principles and data center power distribution.
• Strong aptitude for independent work and high productivity.
• Proven problem-solving and critical thinking skills.
• Ability to effectively communicate and present information.
• Must be able to work at heights, off of a ladder, and in confined spaces.
• Ability to lift up to 50 pounds and move up to 75 pounds.
• Must be able to see and distinguish different colors, read small print, and hear audible signals.

Nice-to-haves

• Active industry certifications.