Technician II (Remote/Traveling)

NovaSource Power Services - Lansing, MI

Full-time

Remote - Lansing, MI

Utilities

About the position

The Service Technician is responsible for the management and completion of all service-related work with minimal guidance and must have the ability to work both independently and as a member of the service team. Responsibilities include preventative maintenance, corrective maintenance, electrical troubleshooting, module cleaning, adherence to safety procedures, process improvement and innovation, electronic monitoring set-up. A strong foundation in electrical installation, solar electrical systems, and customer service is required. This position will work primarily independently and at times with a field manager when needed. This position requires 100% travel and overnight stays with minimal notice in advance. Travel locations will depend on project sites in Arizona, Colorado, Texas, Illinois, South Carolina, Michigan, and Wisconsin. Travel demands may increase as our commercial portfolio expands. Emergencies- There will be occasions that demand very quick reactions such as 24-hour responses to system failures. It is expected that, on occasion, the O&M Technician will be called into work, on a weekend or previously scheduled time off, at night or on a holiday, to perform troubleshooting and repairs.

Responsibilities

• Troubleshoot, maintain, service, and repair commercial solar systems and associated equipment to ensure 100% customer satisfaction.
• Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
• Perform Preventive Maintenance both physical and Visual inspections.
• Perform Corrective Maintenance on both residential and commercial solar systems.
• Perform remote on-site customer services, including installing, commissioning, troubleshooting, and repairing of residential and commercial solar systems and related equipment.
• Performs a full system commissioning with no guidance.
• Operate a multimeter and IV curve meter to diagnose solar issues.
• Perform commercial Meters Swaps/Replacements.
• Perform a Suneye test on solar system and a full underperformance investigation.
• Able to complete standard reporting which includes uploading pictures and compiling a written report up to company standard.
• Keep warehouse/storage units clean and categorized.
• Gather needed material for scheduled work with little guidance.
• Check-in and return material - Can perform full RMA process.
• Identify parts needed to complete standard scopes of work.
• Organize inventory and material counts.
• Like for like inverter replacement without monitoring.
• Remove a solar system with limited guidance.
• Properly unloading/loading of the vehicle per equipment used.
• Properly install flashings/mounts on roof.
• Ability to review schedule and perform standard scopes of work as needed with little guidance.
• Completes ADP timecard daily and job expenses weekly.
• Ensure the company vehicle is stocked with the materials needed for service work.
• Transport materials to job site needed to complete scopes of service work.

Requirements

• Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 18 years of age and possess a valid driver's license.
• Demonstrated expertise in commercial solar systems.
• Knowledge of the NEC and applicable codes and standards is required.
• 3 + years of commercial solar Installation experience required.
• 3 + years of commercial repair and maintenance service required.
• Must have strong technical expertise and hands-on experience with commercial Data Acquisition Systems equipment, including but not limited to AlsoEnergy Power Loggers, PowerFactors, MOXA devices, network switches, and other related hardware.
• Must be proficient in configuring, troubleshooting, and maintaining DAS equipment.
• Previous experience in the solar industry is required.
• Must be a motivated team player, looking to succeed.
• PV design or PV Electrical experience is required.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Professional appearance and interaction.
• Strong computer skills.
• Ability to operate aerial lift platforms such as scissor lifts and articulating boom lifts.
• Ability to drive to multiple sites throughout the day.
• Ability to complete travel expense reports.
• Must maintain a clean driving record with ability to pass driving background check.
• Ability to work independently and make sound decisions regarding safety.
• Ability to work safely in a branch/warehouse environment.
• Ability to operate office equipment including computers and determine accuracy of work.

Nice-to-haves

• NABCEP Certification.
• Electrical Journeyman License.
• Prior Commercial Solar O&M (service) experience.
• Experience maintaining and servicing solar monitoring systems (i.e. SunPower Monitoring, Locus, Itron, Elster, Enphase, PowerFactors and other various remote monitoring solutions).
• Experience maintaining and servicing solar inverters/micro-inverters (i.e. SMA, PowerOne, Fronius, Aurora, and Solectria).