Technician II

Milner Agency - Norcross, GA

Full-time - Entry Level

Norcross, GA

Merchant Wholesalers, Durable Goods

About the position

The Technician II role at Milner, Inc. involves performing diagnostics, repairs, and maintenance on Multi-Function Printers (MFP). This position requires entry-level networking experience and the ability to assist in setting up and troubleshooting networked devices under the guidance of more experienced technicians. The role emphasizes customer service and collaboration to ensure high-quality support for clients.

Responsibilities

• Perform basic diagnostics and repairs on MFP devices, ensuring timely and efficient service to minimize downtime for customers.
• Conduct routine maintenance on MFPs to prevent breakdowns and ensure optimal performance.
• Assist in the installation and configuration of MFP devices, focusing on proper network connectivity for printing and scanning features.
• Provide on-site technical support to customers, addressing basic issues and escalating more complex problems to senior technicians or the Service Manager as needed.
• Maintain accurate records of service activities, including parts used, repairs completed, and customer interactions.
• Ensure compliance with all company policies, safety guidelines, and local regulations.
• Stay informed about new models, technologies, and best practices in MFP repair and maintenance.
• Collaborate with team members to ensure a high-quality customer experience.
• Assist in managing parts inventory by accurately reporting parts usage and needs to the Service Manager.
• Provide feedback on recurring issues and potential improvements.

Requirements

• High School education or equivalent.
• Basic certification or training on the full line of manufacturer's models.
• Valid driver's license and clean driving record.
• Reliable transportation unless a company vehicle is provided.
• Basic understanding of network connectivity related to print and scan features.
• Ability to perform basic repairs and maintenance with guidance from senior technicians.
• Strong customer service skills and the ability to communicate effectively with customers.

Nice-to-haves

• General knowledge of Microsoft Suite and basic experience with e-Automate.
• Familiarity with basic hardware/connectivity technology and terminology.