NovaSource Power Services - Ventura, CA

posted 4 days ago

Ventura, CA
Utilities

About the position

The Service Technician is responsible for the management and completion of all service-related work with minimal guidance and must have the ability to work both independently and as a member of the service team. Responsibilities include preventative maintenance, corrective maintenance, electrical troubleshooting, module cleaning, adherence to safety procedures, process improvement and innovation, electronic monitoring set-up. A strong foundation in electrical installation, solar electrical systems, and customer service is required. This position will work primarily independently and at times with a field manager when needed. This position may require travel and overnight stay, based on the location of projects within the region. Emergencies- There will be occasions that demand very quick reactions such as 24-hour responses to system failures. It is expected that, on occasion, the O&M Technician will be called into work, on a weekend or previously scheduled time off, at night or on a holiday, to perform troubleshooting and repairs.

Responsibilities

  • Troubleshoot, maintain, service, and repair residential and commercial solar systems and associated equipment to ensure 100% customer satisfaction.
  • Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
  • Perform Preventive Maintenance both physical and Visual inspections.
  • Perform Corrective Maintenance on both residential and commercial solar systems.
  • Perform remote on-site customer services, including installing, commissioning, troubleshooting, and repairing of residential and commercial solar systems and related equipment.
  • Performs a full system commissioning with no guidance.
  • Operate a multimeter and SunEye to diagnose solar issues.
  • Perform Meters Swaps/Replacements.
  • Perform a Suneye test on solar system and a full underperformance investigation.
  • Perform system deactivations.
  • Perform system reactivations.
  • Able to complete standard reporting which includes uploading pictures and compiling a written report up to company standard.
  • Keep warehouse/storage units clean and categorized.
  • Gather needed material for scheduled work with little guidance.
  • Check-in and return material - Can perform full RMA process.
  • Identify parts needed to complete standard scopes of work.
  • Organize inventory and material counts.
  • Like for like inverter replacement without monitoring.
  • Remove a solar system with limited guidance.
  • Properly unloading/loading of the vehicle per equipment used.
  • Properly install flashings/mounts on roof.
  • Ability to review schedule and perform standard scopes of work as needed with little guidance.
  • Completes ADP timecard daily and job expenses weekly.
  • Ensure the company vehicle is stocked with the materials needed for service work.
  • Transport materials to job site needed to complete scopes of service work.

Requirements

  • Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 18 years of age and possess a valid driver's license.
  • Demonstrated expertise in Residential Solar Commissioning or Installation.
  • Knowledge of the NEC and applicable codes and standards is required.
  • 1 + years of Residential Solar O&M experience required.
  • 3 + years of Residential Solar Installation experience required.
  • 3+ years of previous field construction experience required.
  • Previous experience in the solar industry is required.
  • Must be a motivated team player, looking to succeed.
  • PV design or PV Electrical experience is required.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Excellent organizational and time management skills.
  • Professional appearance and interaction.
  • Strong computer skills.
  • Ability to drive to multiple sites throughout the day.
  • Must maintain a clean driving record with ability to pass driving background check.
  • Ability to work independently and make sound decisions regarding safety.
  • Ability to work safely in a branch/warehouse environment.
  • Ability to operate office equipment including computers and determine accuracy of work.

Nice-to-haves

  • NABCEP Certification.
  • Prior Residential and/or Commercial Solar O&M (service) experience.
  • Experience maintaining and servicing solar monitoring systems (i.e. SunPower Monitoring, Locus, Itron, Elster, Enphase, and other various remote monitoring solutions).
  • Experience maintaining and servicing solar inverters/micro-inverters (i.e. SMA, PowerOne, Fronius, Aurora, LG, Enphase).
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