Technician, Installation & Service - Residential Services

About the position

The position is a trainee role focused on broadband installation and troubleshooting activities at Comcast. The role emphasizes acquiring skills and knowledge to provide exceptional customer experiences while adhering to safety and company standards. Employees will undergo training and assessments to progress in their careers, with continued employment contingent upon meeting training and certification requirements.

Responsibilities

• Perform installations and changes of service while adhering to applicable codes and company procedures.
• Update customer accounts to ensure accurate records of products and services.
• Troubleshoot and problem-solve customer inquiries to ensure products and services are functioning correctly.
• Educate customers on products and services to enhance their experience.
• Persist in completing projects despite obstacles and engage customers with our offerings.
• Demonstrate active listening and emotional awareness to improve customer interactions.
• Use installation tools and perform jobs from high places, including climbing poles and using ladders.
• Pre-wire single and multiple dwelling units for ready hook-up capabilities.
• Drive company vehicles safely and responsibly, maintaining proper equipment for duties.
• Lift and carry loads up to 70lbs and work in various environments, including crawl spaces and attics.

Requirements

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Ability to demonstrate customer-focused service and professional etiquette.
• Technical knowledge related to broadband installation and troubleshooting.
• Strong self-motivation and adaptability in a fast-paced environment.
• Critical thinking and problem-solving skills.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with installation tools and safety practices.

Benefits

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services.
• Discount tickets to Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement of up to $8,000.
• Paid Time Off.
• 401K Savings Plan with up to 6% dollar-to-dollar matching.