Technician IT I (Hybrid)

Signet Jewelers - Akron, OH

Full-time - Entry Level

Akron, OH

1,001-5,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The IT Technician I position at Signet Jewelers is responsible for providing exceptional customer service to internal IT customers by managing the health of IT systems and monitoring batch job operations. This role involves overseeing workload automation, resolving batch job failures, and ensuring effective incident management to support retail store operations.

Responsibilities

• Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
• Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
• Identifies and escalates technical trouble trends impacting store operations.
• Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
• Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
• Makes proper and consistent use of tools and reference materials in researching issues and providing solutions.
• Properly documents each contact in the appropriate ticketing system quickly and accurately.
• Continuously develops and improves technical knowledge and customer service skills.
• Attends training as required/needed.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent experience is required; Associates or bachelor's degree preferred.
• 2-4 years related experience required.
• Working knowledge of Microsoft Teams, Outlook, Word and Excel.
• Familiarity with ServiceNow or digital workflow applications is a plus.
• Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus.
• Computer software and/or hardware technical training and/or earned college hours is a plus.
• Experience in a retail business is a plus.

Nice-to-haves

• Familiarity with ServiceNow or digital workflow applications.
• Computer software and/or hardware technical training and/or earned college hours.
• Experience in a retail business.

Benefits

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous PTO + company holidays
• Diversity programs
• Paid subscription to PlateJoy
• Much more!