Technician - IT

Unclassified - Chicago, IL

Full-time

Chicago, IL

About the position

The IT Technician at Bally's Corporation is responsible for installing and maintaining computer systems and networks, ensuring efficient and secure usage of the IT infrastructure. This role involves providing user support, troubleshooting issues, and fostering a customer-centric culture within a fast-paced entertainment environment.

Responsibilities

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Set up workstations with computers and necessary peripheral devices
• Check computer hardware to ensure proper and efficient functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etcetera)
• Maintain records and logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Perform other duties as assigned

Requirements

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Must have practical experience installing and maintaining systems
• Must have excellent communication and analytical skills
• Must have open work availability to work nights, weekends, and holidays