Technician IV, IT Operations, South Bend, IN

1st Source Bank - South Bend, IN

South Bend, IN

Credit Intermediation and Related Activities

About the position

Provides technical support and train users on computer hardware, software, and peripherals. This position will be performing advanced setup for access management or Router and Switch configuration and support.

Responsibilities

• Troubleshoots hardware and software errors and issues and finds a resolution.
• Resets and unlocks user accounts to allow access to Network applications and resources.
• Monitors servers and branch locations for loss of Network communications utilizing Solarwinds.
• Troubleshoots and maintains V.O.I.P phones.
• Works with Network Engineers to resolve ACS, Network, and firewall issues.
• Installs and/or troubleshoots DSL and cable routers and modems for high speed internet access, both wired and wireless, for remote Network access utilizing VPN connection.
• Setups projector and laptop for webinars.
• Advocate for end users to acquire hardware, software, and peripherals needed by them to complete their duties.
• Notifies users of the Security Policy that is in place and enforce the policy to adhere to the Network Access Agreement and the IT Security Policy.
• Enters incidents and updates and closes incidents, escalates incidents to higher levels that need to be resolved and documents solutions to these issues.
• Responsible for the completion of all compliance training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

Requirements

• Ten (10) or more years experience in a related field preferred.
• Knowledge of computer hardware.
• Knowledge of operating systems.
• Proficiency in Microsoft Office Applications.
• Good analytical skills.
• Self starter, good organization.
• Ability to handle multiple tasks in a fast-paced environment.
• Good written and verbal communication skills.

Nice-to-haves

• Some college preferred.
• Certifications required: A+, MCP, Network +.

Benefits

• Ability to travel to all locations as well as ability to travel overnight, as needed for meetings, projects, seminars, etc.