Technician, Product Field Testing

About the position

Do you have a passion for product testing and all things automotive? We're hiring a Product Field Testing Technician for our company's headquarters in Bridgeton, Missouri. Hunter Engineering is the global industry-leader in wheel alignment systems, wheel balancing systems, vehicle inspection systems, and more. Hunter equipment, made in America, is approved and used by vehicle manufacturers, tire companies, and dealers in over 130 countries. Hunter was named a 2023 finalist for Best Places to Work award by St. Louis Business Journal. This role will conduct Beta testing of Hunter Engineering Company software, hardware, and other equipment with our industry partners.

Responsibilities

• Conduct field site visits for product stakeholders to demonstrate customer concerns and field complaints during product testing cycle from Alpha, Beta, and Release.
• Participate in Hunter Team requested visits including multiple teams focusing on new installs, product deployment, and firsthand exposure to day-to-day shop workflow and operations.
• Support new product development (NPD) process from project kickoff to steady state review after release.
• Define customer needs and site requirements during early development before deployment.
• Monitor performance of engineering deviations related to fitment, durability, ease of installation, and over rating compared to the standard part used in the MOS.
• Implement engineering deviation process within our Engineering/Beta Request Application.
• Analyze field reported problems and provide recommended final solutions.
• Develop coursework and initiate Lunch & Learns with various teams to review new product operations from installation to overall functionality.

Requirements

• Associate or equivalent degree in Automotive, Mechanical, or Electrical Technology required.
• 1-3 years' work experience in automotive repair or automotive service equipment field.
• Understanding of automotive service equipment as it relates to equipment manufactured by Hunter Engineering Company.
• Ability to adapt to ever changing priorities in a fast-paced environment.
• Ability to define problems, collect data, establish facts, and present logical conclusions based on customer experiences.
• Must have Microsoft tools and computer operating systems.
• Working knowledge of undercar service issues is a plus.
• Great verbal and written communication skills.
• Detail oriented.
• Ability to use hand tools and power tools.
• Ability to troubleshoot electrical & mechanical equipment issues.

Benefits

• Industry Leading Healthcare
• Industry Leading Profit-Sharing Plan w/ Safe Harbor Contribution
• Generous Paid Time Away
• Tuition Reimbursement Program
• Parental Leave