Technician, Senior IT (Computer Lab Support)

$47,840 - $59,000/Yr

Austin Community College District

Full-time - Entry Level

Remote

10,001+ employees

Educational Services

About the position

The Senior IT Technician at Austin Community College is responsible for maintaining, monitoring, installing, and supporting networked servers, computer systems, and peripheral equipment in a computer lab environment. This role provides professional-level network support, assists faculty, staff, and students, and ensures system stability and accessibility while implementing solutions to technical issues.

Responsibilities

• Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment.
• Performs computer troubleshooting to diagnose system problems and analyzes hardware and software functionality.
• Monitors Active Directory domain environment and resolves configuration and connectivity issues.
• Maintains and updates workstations, servers, mobile devices, and peripherals; researches and tests new software.
• Creates and tests user accounts and creates default user templates.
• Enrolls users in tutorial applications and monitors utilization trends and backup procedures.
• Responds to inquiries from users and follows up to ensure system stability and functionality.
• Monitors physical security of computer lab assets and controls access to premises.
• Reports technical problems needing policy or procedure improvements.
• Provides technical support to assist in training on software applications usage.
• Collects, compiles, analyzes, and presents reports for technical and administrative information.
• Operates, maintains, and troubleshoots printers and may use control software for advanced printing operations.
• May use remote access tools to extend service to remote equipment.
• Sets up and breaks down computers and related equipment in labs.
• May advise on equipment recommendations and purchases.

Requirements

• Two years related work experience.
• High school diploma or educational equivalent.
• Knowledge of administration and maintenance principles of network servers and software applications.
• Understanding of network hardware, software, and peripheral equipment troubleshooting techniques.

Nice-to-haves

• Knowledge of programming languages.
• Knowledge of assistive hardware and software technologies.

Benefits

• Competitive salary range of $47,840 - $59,000.
• Opportunities for professional development and training.