Technology Alignment Manager & Virtual Chief Information Officer (TAM/vCIO)

$64,000 - $71,000/Yr

Gulf South Technology Solutions, Llc. - Baton Rouge, LA

Full-time - Mid Level

Baton Rouge, LA

Professional, Scientific, and Technical Services

About the position

The TAM/vCIO at Gulf South Technology Solutions is a strategic and multifaceted role focused on aligning clients' IT environments with company standards and driving strategic technology initiatives to enhance business success. This role involves hands-on technical assessments, proactive service delivery, client relationship management, strategic planning, and project management. As the TAM/vCIO, you will serve as the primary point of contact for clients, fostering trust-based relationships, developing strategic roadmaps, and ensuring successful implementation of technology solutions.

Responsibilities

• Serve as the primary contact for clients, fostering strong, strategic relationships with key decision-makers.
• Understand client business goals, challenges, and opportunities to provide tailored technology solutions.
• Act as an advocate for clients, addressing service delivery issues and escalating concerns as needed.
• Establish and nurture technical relationships with clients, ensuring clear communication and understanding of their IT environments.
• Conduct regular onsite technical reviews to assess client environments against established company standards.
• Collaborate with the GSTS leadership team to align client IT environments with industry best practices and compliance standards.
• Analyze the business impact of misaligned technology standards and develop strategies to address them.
• Focus on discovering business risks through objective standards and conducting regular, proactive service visits.
• Translate the business impact of technology alignment into a comprehensive strategic roadmap.
• Prioritize areas of need based on alignment reports and client goals.
• Develop budgets and plans for technology upgrades and initiatives, ensuring alignment with client business objectives.
• Identify and mitigate technical risks to reduce the volume of reactive support tickets.
• Conduct regular strategy meetings to review alignment findings and create action plans for improvement.
• Contribute to the development and upkeep of a comprehensive standards library to guide assessments and alignments.
• Lead the development of project proposals, including budgeting and planning, based on the strategic roadmap.
• Present proposals to clients, detailing project costs, timelines, and expected outcomes.
• Oversee project implementation, ensuring projects are completed on time and within budget.
• Track and report on key performance metrics related to client strategy, alignment, and project outcomes.
• Maintain accountability for the success of technology initiatives and their alignment with client business goals.
• Train end users on using the Service Desk and document technical environments and configurations for easier reference.
• Collaborate with internal teams to enhance technical knowledge and maintain up-to-date expertise on hardware, software, and cloud services.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience in IT service delivery and strategic IT leadership, preferably within a Managed Services Provider (MSP) environment.
• Strong technical knowledge across various IT domains, including hardware, software, and cloud services.
• Excellent communication, relationship-building, and problem-solving skills.
• Strong project management skills, including budgeting and planning.
• Ability to work independently and manage multiple clients and projects simultaneously.

Nice-to-haves

• IT management: 2 years (Preferred)
• Technology management: 2 years (Preferred)

Benefits

• 100% Company Paid Health Insurance
• 3 Weeks PTO (5 hours accrued per pay period)
• 8 Paid Holidays (New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Friday after, Christmas Day)
• $25,000 Accidental Death & Dismemberment Insurance
• $50/month Cell Phone Reimbursement
• Company provided training tools, certification vouchers for initial tests, and one-time bonuses for completion of approved certifications.