Hub International - Chicago, IL
posted 5 months ago
At HUB International, the Technology and Operations Delivery PMO Director plays a pivotal role in leading and managing the program management office (PMO) that focuses on supporting enterprise-affecting programs and projects. This position is responsible for overseeing the delivery of complex technology projects across the organization, ensuring that the PMO adds value and aligns with the strategic goals of the organization. The Director will foster a culture of service, quality, risk management, and governance, all aimed at achieving results. The PMO Director collaborates closely with technical subject matter experts, department leaders, product managers, engineers, application owners, business partners, and cross-functional stakeholders to develop integrated plans that create a transparent, realistic, and actionable roadmap of initiatives supporting strategic goals. This role also involves owning the tools and communication channels that facilitate the PMO's work, championing features, and managing inputs and outputs for the benefit of all stakeholders. Additionally, the Director provides strategic guidance, coaching, and mentoring to PMO staff and project teams, ensuring that the PMO operates effectively and efficiently. The Director is tasked with defining, managing, and directing the end-to-end PMO work effort, leveraging best practices to identify, quantify, and track the realization of expected benefits defined in business cases. This includes ensuring alignment of the project portfolio with organizational strategy, monitoring project performance, and facilitating consensus among PMO stakeholders and organizational leadership. The role also involves building and maintaining relationships with senior leadership and key PMO stakeholders, acting as a trusted advisor, and fostering a project-management-oriented culture within the organization.