Technology Change Management Senior Manager

Wells Fargo - Chandler, AZ

Full-time - Mid Level

Chandler, AZ

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Technology Change Management Senior Manager within the Chief Technology Office. This role is pivotal in facilitating the High Risk Change Advisory Board and requires extensive experience in Technology Change Board (TCB) Operations, including CAB Facilitation, Control Execution, Community Support, and Knowledge Management. The Senior Manager will be responsible for managing and developing teams of individual contributors and managers in roles that involve moderate complexity and risk within Technology Operations. The position entails overseeing the operational outcomes of key IT services delivered by various departments, including network services, database services, and infrastructure services, which encompass server and storage services. The Senior Manager will engage and influence stakeholders, internal partners, and peers to identify and recommend opportunities for process improvement and development in technology operations. Utilizing metrics to support infrastructure associated with highly automated and latency-sensitive applications is also a critical aspect of this role. In addition, the Senior Manager will drive strategic initiatives related to infrastructure availability, manage backups and recovery processes, and ensure that recovery plans include periodic tests to maintain business continuity. Collaboration with IT risk management, compliance, and all lines of defense, including Audit, is essential to proactively manage platform risks. The role also involves instituting controls in partnership with Operation Risks to ensure sustainable risk management practices. The Senior Manager will be tasked with managing costs, demand, and resource capacity for the team, leveraging external resources as necessary. They will determine the appropriate strategies and actions for the technology operations team to meet deliverables, interpret and develop policies and procedures, and collaborate with professionals at all levels, including more experienced managers. Furthermore, the role includes managing the allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operations, while fostering a culture of talent development to meet business objectives and strategy.

Responsibilities

• Facilitate High Risk Change Advisory Board
• Manage and develop teams of individual contributors and managers in Technology Operations
• Oversee operational outcomes of key IT services delivered by network services and operations, database services, and infrastructure services
• Engage and influence stakeholders, internal partners, and peers
• Identify and recommend opportunities for technology operations process improvement
• Leverage metrics to support infrastructure associated with automated and latency-sensitive applications
• Drive key strategic initiatives associated with infrastructure availability
• Manage backups and recovery processes, ensuring business continuity
• Collaborate with IT risk management, compliance, and Audit to manage platform risks
• Institute controls in partnership with Operation Risks for sustainable risk management
• Manage costs, demand, and resource capacity for team resources
• Determine appropriate strategy and actions for technology operations team
• Interpret and develop policies and procedures
• Collaborate with and influence professionals at all levels
• Manage allocation of people and financial resources to meet commitments
• Develop and guide a culture of talent development

Requirements

• 6+ years of Technology Operations experience or equivalent
• 3+ years of Management experience