Technology Concierge

$45,760 - $56,160/Yr

The Smarter Service - Indianapolis, IN

Part-time - Entry Level

Hybrid - Indianapolis, IN

About the position

The Technology Concierge at The Smarter Service plays a crucial role in supporting older adults (aged 55+) by providing personalized technology training and assistance. This part-time position focuses on making technology approachable and enjoyable for residents, helping them navigate various devices and applications to enhance their independence and quality of life. The ideal candidate is a natural teacher who thrives on building relationships and fostering tech confidence among seniors.

Responsibilities

• Become a part of the community and meet resident needs for technology support & learning
• Create a local culture of tech confidence through patient, kind support and encourage fun with residents and staff
• Maintain a database of engagement activity with residents and submit call reports
• Create 'cheat sheets' as needed to help the community and residents with a step by step guide on common tech problems
• Help with simple fixes or uses on resident devices (e.g. download an app, sending a text, sharing pictures, etc)
• Train and teach residents how to use devices, such as how to access an app or how to use a service online if requested
• Research and find tech solutions to help residents leverage their devices
• Ask effective questions and be an active listener, to identify personal needs and/or challenges and match your solutions with simple, easy to follow fixes and/or advice
• Prioritize patience and kindness when working with our audience, and support them to navigate all things tech
• Conduct training workshops twice a month based on common community demands
• Provide onsite and virtual technology support to residents of the communities we service
• Participate in sales development, earning new members through local engagement

Requirements

• 2+ years of customer-facing experience in retail or services industry
• Familiar with technology and a passion for staying on top of what's available in products & services
• High School Diploma or equivalent
• College or working toward a degree preferred
• Extremely strong interpersonal communication - written, verbal, and on camera
• Must be results and detail-oriented
• High level of initiative and self-motivation with a continued drive to learn
• A clear communicator - able to communicate complex ideas in simple, relatable terms
• Must have reliable transportation to get to and from work on time

Nice-to-haves

• Experience in training or teaching technology to older adults
• Knowledge of common technology issues faced by seniors
• Ability to create engaging training materials

Benefits

• Flexible scheduling
• Competitive hourly pay
• Opportunity to work in a supportive environment with older adults