Technology Consultant II

$63,980 - $85,300/Yr

Lumen Technologies - Washington, DC

Full-time - Mid Level

Remote - Washington, DC

Telecommunications

About the position

The Technology Consultant II at Lumen is primarily responsible for identifying and developing IT solutions for external clients using company products and proprietary tools. This role involves defining client needs, managing projects, and ensuring the delivery of IT solutions that meet established requirements. The consultant will work on diverse problems, network with senior personnel, and must be available for a 24/7 shift rotation.

Responsibilities

• Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, budget, quality and requirements
• Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions
• Conducts business assessment reviews and walkthroughs for complex projects
• Prepares and updates written material and explanations to accompany systems, programs, and program changes
• Makes coding changes that impact system architecture/functionality
• Writes programs for major application enhancements
• Coordinates and executes testing for multiple major applications
• Develops and coordinates training for client personnel
• Evaluates and documents the performance of tested software and the quality testing process to provide feedback to project team and management for current and future reference
• Defines business requirements for interface screen design and conversion methodology
• Independently resolves errors and issues as they occur with minimum involvement and guidance from management

Requirements

• Typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience
• 2-3 years with a Master's Degree

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives
• Sales compensation
• Comprehensive benefits package