Technology Implementation Consultant, Enablon EHS

Wolters Kluwer - Hartford, CT

Full-time - Entry Level

Remote - Hartford, CT

Publishing Industries

About the position

As a Technology Implementation Consultant at Enablon, a Wolters Kluwer business, you will be part of a leading team dedicated to delivering top-notch Sustainability, Environmental Health and Safety (EHS), and Operational Risk Management software solutions. This role involves working closely with clients to understand their technical requirements and translating them into effective software implementations. You will be responsible for leading workshops, gathering business requirements, and designing solutions that meet client needs while ensuring compliance and operational excellence. Your work will directly impact the success of client projects, and you will be expected to deliver quality work on time and within budget. In this position, you will collaborate with various stakeholders, including project managers, IT specialists, product managers, and developers, to ensure that the solutions provided are optimal and tailored to the client's specifications. You will also be responsible for creating and maintaining documentation, developing training materials, and delivering training sessions to clients, both onsite and remotely. Your role will require strong problem-solving skills and the ability to manage customer expectations throughout the project lifecycle, ensuring high levels of customer satisfaction and relationship management. This position is remote, allowing you to work from your home office while contributing to a dynamic and motivated team. You will report directly to the Manager of Technology Implementation, and your contributions will be vital in enhancing the overall client experience and the effectiveness of the Enablon software solutions.

Responsibilities

• Consulting with clients in technical requirement gathering meetings and calls.
• Lead workshops with clients to gather their business requirements and convert them into solution design for implementation.
• Design and configure mockups and forms for clients.
• Analyze technical feasibility and propose solutions to meet customer requirements and business logic.
• Deliver the build for setup and configuration required to meet the client business requirements.
• Configure and deliver the Enablon Mobile solutions to the client.
• Deliver quality work on time and within budget.
• Analyze issues and deliver fixes to customers.
• Create and maintain documentation.
• Create training materials and deliver onsite or remote training to the customers.
• Participate in project status meetings.
• Develop, maintain and optimize the interactions between all the project actors.
• Share best practice recommendations with customers, ensuring optimal use of the software.
• Manage customer expectations throughout the project cycle.
• Ensure customer satisfaction and enhance relationship management.

Requirements

• Bachelor's degree in computer science or similar.
• 1-3 years in development and implementation, preferably with Cloud Web applications in a large software development company.
• Experience implementing enterprise software is highly desired.
• Proficient in a project methodology and understanding of different project environments such as DEV, QA, UAT, Production.
• Knowledge of at least one programming language (e.g., Java, Python, C#) along with HTML and SQL is a must.
• A good understanding of web technologies and knowledge of database concepts would be a considerable plus.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Excellent written and verbal communication skills.
• Fluent in English is required; French, Dutch, or German would be a plus.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave