Wolters Kluwer - Lansing, MI

posted 3 months ago

Full-time - Entry Level
Remote - Lansing, MI
Publishing Industries

About the position

As a Technology Implementation Consultant at Enablon, a Wolters Kluwer business, you will be part of a leading team that specializes in Sustainability, Environmental Health and Safety (EHS), and Operational Risk Management software. This role involves working closely with clients to implement and deliver the Enablon Web application software projects, ensuring that solutions are tailored to meet their specific needs. You will collaborate with various stakeholders, including other consultants, project managers, IT specialists, product managers, and developers, to provide optimal solutions within the defined scope and budget. Your contributions will be crucial in helping large and complex organizations manage risks, ensure compliance, and improve operational excellence. In this position, you will engage in technical requirement gathering meetings and lead workshops to convert business requirements into solution designs. You will be responsible for designing and configuring mockups and forms, analyzing technical feasibility, and proposing solutions that align with customer requirements. Your role will also include delivering the necessary setup and configuration to meet client needs, configuring Enablon Mobile solutions, and ensuring that all work is delivered on time and within budget. You will analyze issues, provide fixes, create and maintain documentation, and develop training materials to facilitate client understanding of the software. Additionally, you will participate in project status meetings and manage customer expectations throughout the project cycle, all while ensuring high levels of customer satisfaction and relationship management.

Responsibilities

  • Consulting with clients in technical requirement gathering meetings and calls.
  • Lead workshops with clients to gather their business requirements and convert them into solution designs for implementation.
  • Design and configure mockups and forms for clients.
  • Analyze technical feasibility and propose solutions to meet customer requirements and business logic.
  • Deliver the build for setup and configuration required to meet the client business requirements.
  • Configure and deliver the Enablon Mobile solutions to the client.
  • Deliver quality work on time and within budget.
  • Analyze issues and deliver fixes to customers.
  • Create and maintain documentation.
  • Create training materials and deliver onsite or remote training to customers.
  • Participate in project status meetings.
  • Develop, maintain, and optimize the interactions between all project actors.
  • Share best practice recommendations with customers, ensuring optimal use of the software.
  • Manage customer expectations throughout the project cycle.
  • Ensure customer satisfaction and enhance relationship management.

Requirements

  • Bachelor's degree in computer science or similar.
  • 1-3 years in development and implementation, preferably with Cloud Web applications in a large software development company.
  • Experience implementing enterprise software is highly desired.
  • Proficient in a project methodology and understanding of different project environments such as DEV, QA, UAT, Production.
  • Knowledge of at least one programming language (e.g., Java, Python, C#) along with HTML and SQL is a must.
  • A good understanding of web technologies and knowledge of database concepts would be a considerable plus.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Excellent written and verbal communication skills.
  • Fluent in English is required; French, Dutch, or German would be a plus.

Benefits

  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
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