Wolters Kluwer - Juneau, AK

posted 3 months ago

Full-time - Entry Level
Remote - Juneau, AK
Publishing Industries

About the position

As a Technology Implementation Consultant at Enablon, a Wolters Kluwer business, you will be part of a leading team that specializes in Sustainability, Environmental Health and Safety (EHS), and Operational Risk Management software. This role involves working closely with clients to implement and deliver the Enablon Web application software projects. You will be responsible for consulting with clients to gather technical requirements, leading workshops to convert business needs into solution designs, and configuring mockups and forms tailored to client specifications. Your role will also include analyzing technical feasibility, delivering quality work on time and within budget, and ensuring customer satisfaction throughout the project lifecycle. You will collaborate with various stakeholders, including other consultants, project managers, IT specialists, product managers, and developers, to provide optimal solutions that meet client requirements. Your responsibilities will extend to creating and maintaining documentation, developing training materials, and delivering training sessions to clients, either onsite or remotely. Additionally, you will participate in project status meetings and share best practice recommendations to enhance the use of the software. This position requires a strong focus on relationship management and managing customer expectations effectively. This role is remote, allowing you to work from your home office while reporting directly to the Manager of Technology Implementation. You will be expected to deliver high-quality work that aligns with the company's commitment to operational excellence and client satisfaction.

Responsibilities

  • Consulting with clients in technical requirement gathering meetings and calls.
  • Lead workshops with clients to gather their business requirements and convert them into solution designs for implementation.
  • Design and configure mockups and forms for clients.
  • Analyze technical feasibility and propose solutions to meet customer requirements and business logic.
  • Deliver the build for setup and configuration required to meet the client business requirements.
  • Configure and deliver the Enablon Mobile solutions to the client.
  • Deliver quality work on time and within budget.
  • Analyze issues and deliver fixes to customers.
  • Create and maintain documentation.
  • Create training materials and deliver onsite or remote training to the customers.
  • Participate in project status meetings.
  • Develop, maintain and optimize the interactions between all the project actors.
  • Share best practice recommendations with customers, ensuring optimal use of the software.
  • Manage customer expectations throughout the project cycle.
  • Ensure customer satisfaction and enhance relationship management.

Requirements

  • Bachelor's degree in computer science or similar.
  • 1-3 years in development and implementation, preferably with Cloud Web applications in a large software development company.
  • Experience implementing enterprise software is highly desired.
  • Proficient in a project methodology and understanding of different project environments such as DEV, QA, UAT, Production.
  • Knowledge of at least one programming language (e.g., Java, Python, C#) along with HTML and SQL is a must.
  • A good understanding of web technologies and knowledge of database concepts would be a considerable plus.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Excellent written and verbal communication skills.
  • Fluent in English is required; French, Dutch, or German would be a plus.

Benefits

  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
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